HYUNDAI SANTA FE or similar

GENERAL CONDITIONS:

• The customer must comply with the conditions and terms set forth in the Lease Agreement that is given to the customer to sign at the Rental Point. This includes the use of the Roadside Assistance contacts in case of any emergency as defined in the Lease Agreement.

• The vehicle may be driven only by the persons registered on the Rental Agreement.

• The pick-up and drop-off times of the vehicles must correspond to the working hours of the requested rental point. The customer is entitled to a maximum delay of 3 hours to deliver the car after 24 hours of rental. If the customer delays more than 3 hours, he/she must pay REX Car Rental an additional rental day according to the public rates.

• The client must pay to REX Car Rental Company: additional charges at the opening or closing of the contract (insurance, warranty, fuel, additional driver, penalty, traffic fines, etc.) all in USD or Convertible Currency and by credit card. Cash payments will not be accepted.

• A security deposit is required from the client for the car rental, which will be by Credit Card presented by the Client. The following cards are accepted: VISA, MASTERCARD and AMERICAN EXPRESS, even if issued by American banks. If there are no additional charges, the total amount deposited will be returned.

• The car will be delivered with a full tank of fuel and the total value of the tank will be charged at the beginning of the rental at the price established by the Ministry of Finance and Prices for both the liter of special gasoline and diesel. In order to guarantee a correct servicing of the car, the client must return the car with the tank as empty as possible. The client is responsible for the use of the correct type and quality of fuel for the vehicle (special gasoline or diesel for the Van category). If the car is returned with fuel, La RENTADORA will not refund any money for this concept.

• New car amount: a one-time surcharge of 10.00 USD will be charged for the first rental of any new vehicle in the fleet.

• If the client liquidates the car before the date indicated at the beginning of the rental, the amount corresponding to the unused days will not be reimbursed.

DRIVER:

• The client must present at the time of making the rental contract: your passport, residence abroad and driver's license with at least 2 years of experience, otherwise the service will not be executed and will be considered a No Show.

• Minimum age required to drive: 21 years old.

• Maximum age to drive: 70 years old.

ADDITIONAL DRIVER:

• There is the possibility of up to 2 (two) additional drivers per contract as maximum (different from the one who signs the contract) with driver's license with at least one year of experience. In this case an extra charge of 3.00 USD per driver per day applies. Additional drivers are authorized only to drive the vehicle, but may not pick up or deliver the car, receive cash refunds, or request extensions. These transactions with REX must be conducted by the Customer.

• If the Customer leaves the vehicle in charge of the additional Driver for its return, he/she will be responsible for the payment of any damage detected at the end of the rental, as well as other charges agreed at the beginning of the signing of the Rental Agreement, without the right to claim. Additionally, REX will apply a penalty of 50.00 USD.

• When it is detected that the rented vehicle is being driven by persons not authorized in the contract, the official authorities will notify this situation in the contract to the client with a penalty amounting to the loss of the amount of the days pending to be used and the guarantee deposit, as well as proceeding to withdraw the rented vehicle from the client.

CANCELLATIONS AND NO-SHOW POLICY:

• Cancellations made between 30 and 15 days prior to the start of the reservation, a penalty corresponding to 3 days of rent will be applied for cancellation fees.

• Cancellations made less than 14 days before the beginning of the reservation, a penalty corresponding to 100% of the total amount of the rental will be applied as cancellation fees.

• Cancellations for reservations between December 20, 2023 through January 10, 2024 and July 1 through August 31, 2024, ARE NOT REFUNDABLE and 100% of the confirmed reservation will be charged.

• It will be considered No Show if the client does not show up to pick up the car within 4 hours after the requested time at all rental points except at the airport where the car will be kept for up to 24 hours.

• No-Show: The customer will pay a penalty amounting to 100% of the total rental amount.

INSURANCE COVERAGES:

• All REX cars are insured against total or partial theft of the vehicle, collision, overturn, catastrophes and damages to third parties. REX does not offer insurance to its customers. In order to protect its customers from financial responsibility for damages to the vehicle, REX offers coverage against damages. The Customer must take out this Super CDP Coverage in order to rent the car. This coverage can be purchased by paying daily rates that vary depending on the category of the vehicle.

• A different damage coverage (INSURANCE) applies for drivers between 21 to 24.99 years old and between 25 to 70 years old.

• Partial liability waiver for damages to the integrity of the vehicle (Super CDP).

• By accepting the Super CDP, the client is totally exempt from financial responsibility for damages caused to the vehicle. In the event of an accident in which the clauses set forth in the rental contract are not violated, the customer shall not pay REX any additional payment.

• In case of an accident, the customer must submit a police report to REX and will only pay for the damage caused if such report establishes a violation of the clauses set forth in the rental contract (drug use, alcohol, driver not registered in the contract).

• The coverages are not valid for a driver who is not registered in the Contract from the beginning of the rental.

• Coverage does not cover loss or damage to accessories (wiper blades, before, rear view mirrors, etc). These charges will be paid directly by the client.

• Coverage does not cover cars with blown engine due to drowning caused by the client's negligence in driving the vehicle, the charges corresponding to these damages will be paid by the client and no changes of car will be made.

The customer will assume the total costs for the damages caused to the car in the following cases:

• Use of narcotics, alcohol or medications that impede the full performance of the client or additional drivers duly registered in the rental contract.

• If the police or SEPSA report establishes a violation in any of the clauses of the rental contract signed by the client and REX.

• If the car is driven by a person not registered in the rental agreement.

• If no police report or SEPSA report is filed.

In case of accident or theft, the customer must:

• Immediately notify the competent authority closest to the place of the event (police) or contact, at no additional charge, the services of the Security and Protection Company (SEPSA), available in Havana City, Santiago de Cuba, Holguin, Villa Clara and Varadero.

• Notify the car rental company REX.

• Take the necessary safety measures with the vehicle to avoid additional damages.

• Fill out the damage report provided by a REX official.

AIRPORT TAX:

• When the client takes the car at the International Airports of the country, he/she must pay a tax of 20.00 USD directly at the REX Offices by magnetic card, at the time of rental.

OTHER POSSIBLE CHARGES TO BE APPLIED:

• In case of loss of the car key: 200.00 USD penalty.
• If the key is left inside the car, for bringing the spare key to the client, 50.00 USD in Havana City and 100.00 USD in the rest of the provinces as penalty.
• If the client delivers the car extremely dirty or transports animals inside the car: 50.00 USD penalty.
• If the car is delivered by an additional driver: 50.00 USD penalty,
• If the car is driven or returned by a person not registered from the beginning of the rental, the amount of the unused days and the security deposit will be penalized.
• In case of loss of the car's carpets: 50.00 USD penalty.

CONDITIONS OF DELIVERY OF THE CARS (DROP OFF):

• The Customer may return the car at any REX rental office in the country without any drop off charge. Drop off/pick up service at locations where there is no Rex office is subject to confirmation by the rental company.

If the car is returned to a location other than the specified REX rental offices, a drop off charge will apply.

CHARGES FOR DELIVERY (Pick UP) or RETURN (Drop OFF) of the car OUTSIDE REX LOCATIONS:

Place of delivery (Pick Up) or pick up (Drop Off) of the car Charge (USD)

Santa Cruz del Norte (Mayabeque) 60.00 USD

Matanzas (city) 50.00 USD

Trinidad 100.00 USD

Sancti Spíritus (city) 100.00 USD

Cayo Santa María (Villa Clara) 120.00 USD

Cayo Guillermo (Cayo Coco) 40.00 USD

Santa Lucía (Camaguey) 70.00 USD

Don Lino (Rafael Freire, Holguín) 50.00 USD

Las Tunas (city) 100.00 USD

Moa (Holguín) 200.00 USD

Bayamo (Granma) 100.00 USD

Guantánamo (city) 100.00 USD

Baracoa 250.00 USD

Marea del Portillo (Manzanillo, Granma) 200.00 USD