HYUNDAI CRETA or similar

IMPORTANT!

By Booking this car, you accept and agree the car rental company Terms & conditions.

FLEXI FLY & DRIVE: Car Rental + Insurance + Hotel

• The price includes the service of car rental + insurance + 2 nights accommodation with breakfast included in a hotel that the client can choose at the moment of confirming the rental.
• The reservation request must specify, together with the date of the car rental, the date of the hotel stay.
• The hotel reservation is made in the name of the car rental customer.
• The dates of the hotel reservation must always coincide with the period of duration of the car rental and will be requested by the client in single room (SGL, for 1 person) and other single or double room indistinctly (SGL/DBL, for 1 or 2 persons).
• If the client wants to book more rooms than those included in the offer, a supplement will be applied and will be promptly quoted.
• Any non-conformity with the quality of the service at the hotel must be reported to the Customer Service Executive prior to check-out.
• List of hotels by tourist destinations to be chosen by the client:

HAVANA:

• Habaguanex Palacio de Cueto Hotel
• Habaguanex Marquéz de Cárdenas de Montehermoso Hotel
• Habaguanex Palacio de Los Corredores Hotel
• Habaguanex Santa Isabel Hotel
• Habaguanex San Felipe y Santiago de Bejucal Hotel
• Habaguanex Raquel Hotel
• Habaguanex Armadores de Santander Hotel
• Memories Miramar Hotel

VARADERO:

• Playa Vista Azul Hotel
• Memories Varadero Hotel
• Grand Memories Varadero Hotel
• Meliá Península Varadero Hotel

TOPES DE COLLANTES:

• Los Helechos Hotel

CAYO SANTA MARIA:

• Playa Cayo Santa María Hotel
• Meliá las Dunas Hotel
• Dhawa Cayo Santa Maria Hotel

JARDINES DEL REY:

• Playa Coco Hotel
• Playa Paraiso Hotel
• Memories Caribe Hotel
• Memories Flamenco Hotel
• Iberostar Selection Playa Pilar Hotel

CRUZ CAYO:

• La Marina Plaza & Spa Hotel

HOLGUIN:

• Villa Cayo Saetía.
• Villa Pinares de Mayarí
• Iberostar Selection Holguín Hotel
• Playa Pesquero Hotel
• Playa Costa Verde Hotel

BARACOA:

• Porto Santo Hotel

Legend: (SGL) The price only includes 1 single room for 1 person / (SGL/DBL): The price includes 1 single room for 1 person or 1 double room for 2 persons.

IMPORTANT INFORMATION:

• Customers with Cuban-American nationality or others who present themselves at the rental point with an American Express payment card at the beginning of the service, must present a mandatory PREPAYMENT CARD for a minimum amount of 200.00 MLC or a card in MLC issued by a Cuban BANK, which may be in the name of another person as long as this person is responsible for paying the expenses incurred by the user derived from the rental, either at the beginning or at the end of the rental.

• Exceptions to the above are customers who present themselves at the point of rental with VISA, MASTER CARD, or other cards that are recognized by the POS in the Sales Units.

• In case of non-compliance with this condition, the car will not be delivered and the LESSOR shall not be liable for any complaint or claim of the customer for this concept.

• Prepaid cards may be purchased at any CADECA point in the country, including at airports, and may be purchased using any foreign currency, except USD (US Dollar).

• The technician for the Rent must reflect in the Car Rental Agreement the number of the card in the Guarantee box and in the case of the Prepaid cards, the amount of the card must be reflected in the Amount box.

• In case of presenting an MLC card, the Renting Technician must reflect in the Guarantee box of the Car Rental Contract, the number of the card and in the Remarks box the Name and Surname, Identity Card Number and the signature of the MLC card holder.

• If at the end of the rental period the user does not have a card with sufficient balance to pay any rental concept incurred, he/she will be declared as a No Grato customer of Transgaviota S.A. until the debt contracted with our entity is paid, after which the condition of No Grato customer will be eliminated.

GENERAL CONDITIONS

• The customer will pay 1 extra day of rent, if the requested delivery time is more than 2 hours after the time of collection of the vehicle at the beginning of the service.
• The client must comply with the conditions and terms established in the Rental Contract that is given to him/her to sign at the Rental Point. This includes the use of the Auxilio en la Vía contacts in case of any emergency as defined in said contract.
• The schedule of pick up and delivery of the vehicles must correspond to the working hours of the rental point requested.
• The client must pay the car rental company VIA: the additional charges at the opening or closing of the contract (fuel, additional driver, penalty, traffic fines, etc.) all in USD or Convertible Currency and by card. Cash payments will not be accepted.
• The car will be delivered with fuel and the client must return it with the same amount or pay its value according to the official prices in force. The customer is responsible for the use of the correct type and quality of fuel for the vehicle (special gasoline only or diesel).
• During the service and if necessary, the customer has the obligation to present the car for maintenance services when applicable, according to the established mileage or for the inspections that the service provider has arranged for automotive and road safety, in the facilities that are indicated.
• If the client liquidates the vehicle before the date of the initial request, it must be claimed in writing to THE AGENCY, in order to be able to invoice the amount of the actual days enjoyed.
• In the event that the vehicle received by the client causes technical loss due to an accident in which he/she is declared responsible by the National Revolutionary Police (PNR), the car will not be changed and the client will lose the right to the refund of the amount corresponding to the remaining rental days and the amounts for insurance.

DRIVER:

• The customer must present at the time of making the rental contract: your passport, residence abroad and driver's license, otherwise the service will not be executed and will be considered a No Show.
• Drivers under 18 years old are not allowed, and it is required to have at least one year of experience.
• Vehicles of category 6 (Family) can only be rented by drivers who are 21 years of age or older and who have had their driver's license for at least 2 years.
• When the driving of the rented vehicle by persons not authorized in the contract is detected, the official authorities will notify this situation in the contract to the client with a penalty amounting to the loss of the amount of the days pending to be used, as well as will proceed to withdraw the rented vehicle from the client.

ADDITIONAL DRIVER:

• There is the possibility of additional drivers (different from the one who signs the contract) with a driving license with at least one year of experience. In this case an extra charge of 30.00 USD per driver applies (two per contract maximum). Additional drivers are only authorized to drive the vehicle, but they will not be able to pick up or deliver the car, receive refunds, or request extensions. These transactions with VIA must be made by the owner Customer.

• You are entitled to two additional drivers, payable at the time they decide to be included in the Contract. Foreign: from 18 years of age onwards. **Cuban resident in Cuba or abroad: from 21 years of age onwards.

INSURANCE COVERAGE

• The Insurance covers against fire, lightning and transportation, total and partial theft and robbery, collision and overturning, comprehensive coverage, natural disasters and civil liability, extending civil liability coverage to the additional driver declared in the Contract. (as long as the driver is recognized as Not Responsible).
• In case of accident, the client must submit a police report to VIA and will only pay for the damage caused if said report establishes a violation of the clauses set forth in the lease contract (drug and alcohol consumption, driver not registered in the contract).
• The insurance coverage does not cover loss or damage to accessories (brushes, before, rear-view mirrors, etc). These charges will be paid directly by the client.
• The coverages are not valid for a driver who is not registered in the contract from the beginning of the rental.

The client will assume the total costs for the damages caused to the car in the following cases:

• Use of narcotics, alcohol or medicines that prevent the client or additional drivers duly registered in the rental contract from performing their duties.
• If the report of the police or SEPSA, establishes a violation in any of the clauses of the rental contract signed by the customer and VÍA.
• If the car is driven by any person not registered in the rental contract.
• If the client does not submit a police report or a report from SEPSA.

In case of accident or theft, the customer must:

• Immediately notify the competent authority nearest to the place of the event (police) or contact, without any additional charge, the services of the Security and Protection Company (SEPSA), available in Havana City, Santiago de Cuba, Holguín, Villa Clara and Varadero.
• To notify the car rental company VÍA CAR.
• To take the necessary safety measures with the vehicle, avoiding additional damages.
• Fill out the damage report provided by an official of VIA.

PAYMENT METHOD:

To rent the car, as a partial or total payment method, the customer may present a card: VISA, MASTERCARD and AMERICAN EXPRESS even if they are issued by North American banks. The contract holder must agree with the card holder used to make the payment.

CANCELLATIONS AND NO-SHOW POLICY:

• For cancellations with less than 72 hours notice, No Show will be charged.
• It will be considered a No Show if the client does not show up to pick up the car within 4 hours after the requested time at all rental points with the exception of the airport where the car will be kept for up to 24 hours.
• When a No Show is considered: it is penalized with one day of rental.

CLAIMS

Claims submitted by customers from their country of origin to THE AGENCY will be attended, as long as the customer communicates it within a term not longer than one year from the date of the incident or the fact that caused the claim, attaching a copy of the written disagreement, complaint or claim of the customer before the installation providing the service and a copy of the contract of lease of the vehicle.

CONDITIONS OF DELIVERY OF THE CARS (DROP OFF)

• The client may deliver the rented car at the established hours and at any of the Rental Offices in the country. A return fee will be paid according to the return rates shown below, provided that the return is made at an office outside the province where the vehicle was rented. In the case of Havana, a return fee will be charged provided that it is settled outside the point where the rental started.

• RETURN FEES

RENTAL DAYS RATE

from 3 to 6 days of rent and up to 400 kms 0.15 USD / Km

from 3 to 6 days of rent and more than 400 kms 0.20 USD / Km

7 days or more of rent and up to 400 kms 0.12 USD / Km

7 days or more of rent and more than 400 kms 0.15 USD / Km

More than 20 kms within the province 0.20 USD / Km

IMPORTANT INFORMATION:

• Customers with Cuban-American nationality or others who present themselves at the rental point with an American Express payment card at the beginning of the service, must present a mandatory PREPAYMENT CARD for a minimum amount of 200.00 MLC or a card in MLC issued by a Cuban BANK, which may be in the name of another person as long as this person is responsible for paying the expenses incurred by the user derived from the rental, either at the beginning or at the end of the rental.

• Exceptions to the above are customers who present themselves at the point of rental with VISA, MASTER CARD, or other cards that are recognized by the POS in the Sales Units.

• In case of non-compliance with this condition, the car will not be delivered and the LESSOR shall not be liable for any complaint or claim of the customer for this concept.

• Prepaid cards may be purchased at any CADECA point in the country, including at airports, and may be purchased using any foreign currency, except USD (US Dollar).

• The technician for the Rent must reflect in the Car Rental Agreement the number of the card in the Guarantee box and in the case of the Prepaid cards, the amount of the card must be reflected in the Amount box.

• In case of presenting an MLC card, the Renting Technician must reflect in the Guarantee box of the Car Rental Contract, the number of the card and in the Remarks box the Name and Surname, Identity Card Number and the signature of the MLC card holder.

• If at the end of the rental period the user does not have a card with sufficient balance to pay any rental concept incurred, he/she will be declared as a No Grato customer of Transgaviota S.A. until the debt contracted with our entity is paid, after which the condition of No Grato customer will be eliminated.

GENERAL CONDITIONS

• The customer will pay 1 extra day of rent, if the requested delivery time is more than 2 hours after the time of collection of the vehicle at the beginning of the service.
• The client must comply with the conditions and terms established in the Rental Contract that is given to him/her to sign at the Rental Point. This includes the use of the Auxilio en la Vía contacts in case of any emergency as defined in said contract.
• The schedule of pick up and delivery of the vehicles must correspond to the working hours of the rental point requested.
• The client must pay the car rental company VIA: the additional charges at the opening or closing of the contract (fuel, additional driver, penalty, traffic fines, etc.) all in USD or Convertible Currency and by card. Cash payments will not be accepted.
• The car will be delivered with fuel and the client must return it with the same amount or pay its value according to the official prices in force. The customer is responsible for the use of the correct type and quality of fuel for the vehicle (special gasoline only or diesel).
• During the service and if necessary, the customer has the obligation to present the car for maintenance services when applicable, according to the established mileage or for the inspections that the service provider has arranged for automotive and road safety, in the facilities that are indicated.
• If the client liquidates the vehicle before the date of the initial request, it must be claimed in writing to THE AGENCY, in order to be able to invoice the amount of the actual days enjoyed.
• In the event that the vehicle received by the client causes technical loss due to an accident in which he/she is declared responsible by the National Revolutionary Police (PNR), the car will not be changed and the client will lose the right to the refund of the amount corresponding to the remaining rental days and the amounts for insurance.

DRIVER:

• The customer must present at the time of making the rental contract: your passport, residence abroad and driver's license, otherwise the service will not be executed and will be considered a No Show.
• Drivers under 18 years old are not allowed, and it is required to have at least one year of experience.
• Vehicles of category 6 (Family) can only be rented by drivers who are 21 years of age or older and who have had their driver's license for at least 2 years.
• When the driving of the rented vehicle by persons not authorized in the contract is detected, the official authorities will notify this situation in the contract to the client with a penalty amounting to the loss of the amount of the days pending to be used, as well as will proceed to withdraw the rented vehicle from the client.

ADDITIONAL DRIVER:

• There is the possibility of additional drivers (different from the one who signs the contract) with a driving license with at least one year of experience. In this case an extra charge of 30.00 USD per driver applies (two per contract maximum). Additional drivers are only authorized to drive the vehicle, but they will not be able to pick up or deliver the car, receive refunds, or request extensions. These transactions with VIA must be made by the owner Customer.

• You are entitled to two additional drivers, payable at the time they decide to be included in the Contract. Foreign: from 18 years of age onwards. **Cuban resident in Cuba or abroad: from 21 years of age onwards.

INSURANCE COVERAGE

• The Insurance covers against fire, lightning and transportation, total and partial theft and robbery, collision and overturning, comprehensive coverage, natural disasters and civil liability, extending civil liability coverage to the additional driver declared in the Contract. (as long as the driver is recognized as Not Responsible).
• In case of accident, the client must submit a police report to VIA and will only pay for the damage caused if said report establishes a violation of the clauses set forth in the lease contract (drug and alcohol consumption, driver not registered in the contract).
• The insurance coverage does not cover loss or damage to accessories (brushes, before, rear-view mirrors, etc). These charges will be paid directly by the client.
• The coverages are not valid for a driver who is not registered in the contract from the beginning of the rental.

The client will assume the total costs for the damages caused to the car in the following cases:

• Use of narcotics, alcohol or medicines that prevent the client or additional drivers duly registered in the rental contract from performing their duties.
• If the report of the police or SEPSA, establishes a violation in any of the clauses of the rental contract signed by the customer and VÍA.
• If the car is driven by any person not registered in the rental contract.
• If the client does not submit a police report or a report from SEPSA.

In case of accident or theft, the customer must:

• Immediately notify the competent authority nearest to the place of the event (police) or contact, without any additional charge, the services of the Security and Protection Company (SEPSA), available in Havana City, Santiago de Cuba, Holguín, Villa Clara and Varadero.
• To notify the car rental company VÍA CAR.
• To take the necessary safety measures with the vehicle, avoiding additional damages.
• Fill out the damage report provided by an official of VIA.

PAYMENT METHOD:

To rent the car, as a partial or total payment method, the customer may present a card: VISA, MASTERCARD and AMERICAN EXPRESS even if they are issued by North American banks. The contract holder must agree with the card holder used to make the payment.

CANCELLATIONS AND NO-SHOW POLICY:

• For cancellations with less than 72 hours notice, No Show will be charged.
• It will be considered a No Show if the client does not show up to pick up the car within 4 hours after the requested time at all rental points with the exception of the airport where the car will be kept for up to 24 hours.
• When a No Show is considered: it is penalized with one day of rental.

CLAIMS

Claims submitted by customers from their country of origin to THE AGENCY will be attended, as long as the customer communicates it within a term not longer than one year from the date of the incident or the fact that caused the claim, attaching a copy of the written disagreement, complaint or claim of the customer before the installation providing the service and a copy of the contract of lease of the vehicle.

CONDITIONS OF DELIVERY OF THE CARS (DROP OFF)

• The client may deliver the rented car at the established hours and at any of the Rental Offices in the country. A return fee will be paid according to the return rates shown below, provided that the return is made at an office outside the province where the vehicle was rented. In the case of Havana, a return fee will be charged provided that it is settled outside the point where the rental started.

• RETURN FEES

RENTAL DAYS RATE

from 3 to 6 days of rent and up to 400 kms 0.15 USD / Km

from 3 to 6 days of rent and more than 400 kms 0.20 USD / Km

7 days or more of rent and up to 400 kms 0.12 USD / Km

7 days or more of rent and more than 400 kms 0.15 USD / Km

More than 20 kms within the province 0.20 USD / Km